Privacy Policy — 5dewa

1 Definitions

In this Privacy Policy, the following terms carry the meanings set out below:

• "5dewa" (also "we", "us", "our") means the 5dewa online gaming platform accessible at https://5dewa.net, operated under an international gaming licence.
• "Player" (also "you", "your") means any natural person who has registered, or is in the process of registering, an account on 5dewa, or who otherwise accesses or uses any part of the Platform.
• "Personal Data" means any information that identifies or can reasonably be used to identify a living natural person, directly or in combination with other data held by 5dewa.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, combination, restriction, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of Processing Personal Data — in this case, 5dewa.
• "Third-Party Processor" means any external organisation that processes Personal Data on behalf of 5dewa under a data processing agreement.
• "KYC" (Know Your Customer) means the identity, age, and source-of-funds verification procedures required under our international licensing obligations.
• "Cookies" means small text files placed on your device by the Platform to store preferences, session information, and usage analytics.
• "Services" means all products, games, markets, and features available on 5dewa, including sports betting, live casino, slot games, and togel (Indonesia's traditional numbers lottery).

2 Data Controller

5dewa acts as the Data Controller in respect of all Personal Data collected from players accessing the Platform at https://5dewa.net. 5dewa operates under an international online gaming licence and is responsible for ensuring that your Personal Data is processed lawfully, fairly, and transparently in accordance with applicable data protection law and the terms of this Privacy Policy.

All privacy-related enquiries, data subject requests, and complaints should be directed to our support team as described in Section 16 of this Policy. We will acknowledge your request within 3 business days and aim to resolve it fully within 30 calendar days.

3 Data We Collect

5dewa collects the following categories of Personal Data about players:

3.1 Identity Data

Full legal name, date of birth, nationality, gender, and a copy of your government-issued photographic identification document (such as an Indonesian National Identity Card — KTP — or passport) submitted during KYC verification.

3.2 Contact Data

Residential address, email address, and Indonesian mobile telephone number provided at registration and updated from time to time at your request.

3.3 Financial Data

Bank account details (bank name, account number, account holder name) used for deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, or other approved Indonesian banks; e-wallet identifiers associated with OVO, DANA, GoPay, ShopeePay, or LinkAja accounts used for transactions on the Platform; transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers.

3.4 Account & Activity Data

Username, account registration date, login history (timestamps and IP addresses), wagering history (game type, stake, outcome, session duration), bonus and promotion participation records, and customer support interaction logs.

3.5 Technical Data

IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited within the Platform, and session duration. This data is collected automatically when you access the Platform.

3.6 Communications Data

The content of any communications you send to 5dewa through live chat, email, or our contact forms, including the date, time, and nature of the enquiry and any attachments you provide.

3.7 Responsible Gaming Data

Records of any deposit limits, session time reminders, cooling-off periods, or self-exclusion requests you have submitted, together with the dates and durations of those measures. This data is retained and processed to fulfil our responsible gaming obligations and to prevent circumvention of protective measures you have requested.

4 How We Collect Data

We collect Personal Data through the following means:

• Direct submission: Data you provide when completing the registration form, submitting KYC documents, making a deposit or withdrawal request, completing a responsible gaming form, or contacting our support team.
• Automated collection: Technical Data collected automatically by our servers and analytics systems when you access or use the Platform, including via cookies and similar tracking technologies (see Section 11).
• Third-party verification providers: Identity and age verification data returned to us by licensed KYC and anti-fraud service providers during the account verification process.
• Payment processors: Transaction confirmation data returned by Indonesian banks and e-wallet operators when you complete a deposit or withdrawal.
• Game studios: Aggregated session and game outcome data from our licensed game studio partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, Spribe) that is associated with your Account for wagering history and dispute resolution purposes.

5 Legal Basis for Processing

5dewa processes your Personal Data on the following legal bases:

6 How We Use Your Data

5dewa uses your Personal Data for the following purposes:

• To create, verify, and manage your Account, including processing your KYC documents and confirming your eligibility to use the Platform.
• To process your financial transactions — deposits and withdrawals via Indonesian bank accounts and e-wallets including OVO, DANA, GoPay, and ShopeePay.
• To detect, investigate, and prevent fraud, money laundering, unauthorised account access, and other prohibited activities in accordance with our Terms & Conditions.
• To administer bonuses, promotions, and loyalty rewards applicable to your Account.
• To communicate with you about your Account, including security alerts, transaction confirmations, and responses to your support enquiries.
• To send you promotional and marketing communications regarding 5dewa's offers — but only where you have given your express consent to receive such communications. You may withdraw this consent at any time through your Account settings or by contacting our support team.
• To enforce our responsible gaming obligations, including applying deposit limits, cooling-off periods, and self-exclusion restrictions you have requested.
• To analyse aggregate usage data (in anonymised or pseudonymised form) to improve the Platform's performance, game selection, and user experience.
• To comply with our obligations under our international gaming licence, applicable anti-money-laundering laws, and any lawful requests from regulatory or law enforcement authorities.

7 Data Sharing & Disclosure

7.1 Third-Party Processors

5dewa shares Personal Data with carefully selected third-party processors who assist us in delivering the Platform's Services. All processors are bound by data processing agreements that require them to process your data only on our documented instructions, to maintain appropriate security measures, and not to sub-process without our prior written consent. Categories of processors we engage include:

• KYC and identity verification providers — to confirm your identity, age, and source of funds.
• Payment processors and banking partners — including Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) — to process your financial transactions.
• Game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe — to provide certified game software and live dealer services.
• Anti-fraud and security services — to monitor for suspicious activity and protect the integrity of the Platform.
• Cloud infrastructure and hosting providers — to store and process data on secured servers.
• Customer support platforms — to manage live chat and email support interactions.

7.2 Legal and Regulatory Disclosure

5dewa may disclose your Personal Data to regulatory bodies, law enforcement agencies, courts, or other governmental authorities where we are legally required to do so, or where we reasonably believe that disclosure is necessary to: (a) comply with a legal obligation; (b) protect the rights, property, or safety of 5dewa, our players, or third parties; or (c) detect, prevent, or address fraud or security incidents.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 5dewa's business, your Personal Data may be transferred to the acquiring entity as part of that transaction. In such circumstances, 5dewa will take reasonable steps to ensure that the acquiring entity is bound by the obligations in this Privacy Policy and that you are notified of any material change to how your data is processed.

7.4 No Commercial Data Sales

5dewa does not sell, rent, or transfer your Personal Data to any third party for that party's own independent commercial or marketing purposes. Any data sharing is strictly limited to the purposes described in this Policy.

8 International Data Transfers

As an internationally licensed platform, some of 5dewa's third-party processors may operate from countries outside Indonesia. Where Personal Data is transferred internationally, 5dewa takes appropriate measures to ensure that such transfers are subject to adequate safeguards, including contractual clauses that require the receiving party to protect the data to a standard equivalent to that described in this Privacy Policy. By using the Platform, you acknowledge and consent to the transfer of your Personal Data to international processors for the purposes described in this Policy.

9 Data Retention

5dewa retains your Personal Data for the following periods:

• Active Account data: Retained for the full duration of your Account's active status and for a minimum of five years following Account closure, to comply with anti-money-laundering record-keeping obligations under our gaming licence conditions.
• KYC documents: Retained for a minimum of five years after the end of the business relationship, as required by applicable financial crime prevention regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Customer support communications: Retained for three years from the date of the interaction.
• Responsible gaming records: Retained for the duration of any active self-exclusion or restriction period, plus five years thereafter, to prevent circumvention of protective measures.
• Marketing consent records: Retained for the duration of the consent plus three years, to demonstrate compliance with consent obligations.

Following the expiry of the applicable retention period, Personal Data will be securely deleted or anonymised so that it can no longer be associated with any identifiable individual.

10 Your Data Rights

Subject to applicable law and our legal obligations as a licensed gaming operator, you have the following rights in relation to your Personal Data held by 5dewa:

To exercise any of the above rights, please contact our support team at [email protected] (plain text — not a clickable link). We will respond to your request within 30 calendar days. In some cases, particularly complex requests may require up to 60 days; we will notify you if this applies.

11 Cookies & Tracking Technologies

11.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to remember your actions and preferences over time, so you do not have to re-enter information every time you return to the site.

11.2 How 5dewa Uses Cookies

5dewa uses the following categories of cookies on the Platform:

• Strictly Necessary Cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in during an active session, and security cookies that protect against cross-site request forgery. These cannot be disabled without disrupting your use of the Platform.
• Preference Cookies: Remember your Platform preferences, such as your preferred language and notification settings, to personalise your experience.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate and use the Platform, enabling us to identify technical issues and improve usability. We do not share raw analytics data with third parties.

11.3 What We Do Not Use

5dewa does not place third-party advertising cookies, cross-site tracking pixels, or social media tracking scripts on the Platform. We do not participate in ad networks or use behavioural advertising targeting.

11.4 Managing Cookies

You can control and delete cookies through your browser's settings. Note that disabling strictly necessary cookies may prevent you from logging into your Account or using certain features of the Platform. Instructions for managing cookies in common browsers can be found in your browser's help documentation.

12 Security Measures

5dewa implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or alteration:

• Transport security: All data transmitted between your device and our servers is protected by TLS 1.2 or higher (256-bit SSL encryption).
• Data-at-rest encryption: Sensitive data stored in our databases, including financial data and KYC documents, is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to player Personal Data is restricted to staff whose job roles require it, governed by role-based access controls and enforced by multi-factor authentication.
• Penetration testing: Our Platform and infrastructure undergo regular penetration testing and security audits conducted by independent third-party security specialists.
• Incident response: We maintain a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, we will notify you and the relevant regulatory authority as required by applicable law.
• Staff training: All 5dewa staff who handle Personal Data receive regular data protection and information security training.

While 5dewa takes all reasonable precautions to safeguard your data, no online platform can guarantee absolute security. You are responsible for keeping your Account credentials confidential and for notifying us immediately if you suspect unauthorised access to your Account.

13 Protection of Minors

The 5dewa Platform is strictly intended for adults aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21. Our registration process requires applicants to confirm their age, and our KYC process verifies age using government-issued identification documents. If we discover that Personal Data has been submitted by or on behalf of a person under 21, we will promptly close the associated Account, void any gameplay and transactions conducted by that Account, and securely delete the relevant Personal Data. If you believe a minor has registered an Account on 5dewa, please notify us immediately at [email protected].

14 Third-Party Links

The Platform may occasionally reference or display content from third-party sources such as licensed game studios or payment providers. 5dewa is not responsible for the privacy practices of any third-party website or service. This Privacy Policy applies solely to data processed by 5dewa in connection with the Platform. We encourage you to review the privacy policies of any third-party service you interact with independently of 5dewa.

15 Changes to This Privacy Policy

5dewa reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify you via a prominent notice on the Platform or by email to your registered address, with reasonable advance notice before the changes take effect. The "Last Updated" date at the top of this Policy will be revised accordingly. Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the revised Policy, you may request Account closure in accordance with the procedure described in our Terms & Conditions.

16 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how 5dewa has handled your Personal Data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, via the Platform. Our support agents are fluent in both Indonesian and English.
• Email: [email protected] — please include "Privacy Request" or "Data Complaint" in the subject line so we can route your message to the appropriate team member promptly.
• Response Time: We acknowledge all privacy-related enquiries within 3 business days (WIB, UTC+7) and aim to resolve them within 30 calendar days.

If you are not satisfied with 5dewa's response to your complaint, you may escalate the matter to the data protection supervisory authority in the jurisdiction under which 5dewa holds its international gaming licence. Details of the relevant supervisory authority are available upon request from our support team.

For general account, payment, bonus, or technical support enquiries, please visit our FAQ page or contact our 24/7 support team directly via live chat.